We are thrilled that you are considering joining our dynamic team. We believe in fostering a creative, collaborative, authentic and inclusive work environment where every team member can thrive.
If you are passionate about impacting and advancing your career, we would love to hear from you!
Role: Operations Manager
Reporting to: CEO
Location: A mix of home working and 2 days (Monday and Wednesday) at our lovely co-working space in Hackney (opposite Haggerston overground)
Salary: £30,400 (FTE is £38k) plus a 5.25% staff pension, subject to employee contribution of 1.75% (pension starts on passing the probationary period)
Hours: 4 days a week, eg 32 hours a week (including a 1-hour lunch break on working days).Note YMI core working hours are from 10 am-4 pm (flexibility to work remaining contracted hours).
Holiday: 25 days per annum (rising to 28 days after 3 years) plus public holidays
Line Manager’s responsibility: Organisational Administrator
Contract: 12 months, subject to passing a 6-month probationary period. Please note, we will review this salary and the post, if after 6 months you have been able to demonstrate strong aptitude and capabilities for line management to gain reportees’ additional to the Organisational Administrator.
Staff benefits: Annual bonus scheme at Board discretion, season travel ticket loans, weekly therapy budget, and wellness allowance, eg gym membership contribution
Who we are
You Make It (YMI) is a race, class and gender inclusion organisation based in the East End of London. We support young, working class racialised women through our life changing holistic empowerment programmes. We also work with progressive employers who want to engage in our community and mission through mentoring, offering work experience and giving. We have grown organically since our Founder CEO established our first funding-free programme back in 2011. Since then, we have worked with over 600 women and are still going strong. Take a look at the following link to get a fuller sense of what we’re about:
Our values are
Equity, Creativity, Authenticity, Empowerment, Agility, Integrity, Strong work ethic, Joy, Kindness and Community. We are especially keen to hear from candidates with lived experiences similar to those of the community we exist for.
Job role
As we have grown in service delivery over the years, we have the need to bring in a super efficient, logical, solutions-focused Operations Manager who will be responsible for:
Talent Management policies and processes
- Line management responsibility (note for HR related expertise required, you have speedy advice and support from our contractor, Peninsular, and the CEO)
- Ensure staff have what they need to achieve quarterly objectives
- Review and enhance, where needed,d our processes for staff annual appraisals
- Review and enhance any new step-by-step procedures for personnel-related matters eg annual leave, sickness, performance reviews/ management, onboarding and off boarding
- Ensure HR policies, when update,d are centrally held in our staff handbook/ contracts
- Drafting contracts for new regular suppliers/ providers
- Leading recruitment drives for any new posts
- Working with a HR consultant and CEO, undertake a review of staff posts to establish salary bands and associated competency frameworks which post-holders can be assessed against to progress at YMI
Organisational administrative systems/ processes
- Produce and implement an operational work plan to support our annual plan for services/ activities
- Review admin systems and processes, and simplify them so that all team present and future can easily make use of them to progress their areas of work
- Ensure effective implementation and maintenance of our CRM system (including making sure colleagues are trained in how to use this to maximise communications and partnership building with our stakeholders)
- Ensure renewal and any adjustments required for our annual insurance policies Governance and IT
- Provide governance support as required by our board of trustees/ CEO
- Produce quarterly reports on your areas of work for board meetings
- Work with the CEO to update the risk register to present at quarterly board
- Have oversight of our IT systems to ensure they are secure, effective and efficient for use
- Ensure GDPR compliance across all of our activities inc with safeguarding participants
Finance
- Work with the Finance Manager to ensure accurate financial records with QuickBooks (supervising administrator to make entries)
- Ensure processes you manage mitigate against any errors occurring when making payments to suppliers
- Lead on devising and managing budgets as required
- Ensure the implementation and efficiency of any new platforms used to help generate donations, including assessment of value of using these
- Ensure that any proposed changes to improve financial efficiency/ processes are surfaced to CEO in order to update our policies
- Lead on managing any banking issues
Data collection for reporting to funders
- Produce an annual plan which includes details of grant funding and reporting requirements against approved deliverables across grant periods
- Ensure that both quantitative and qualitative evaluation data is collected from Programmes Team at timely points across the year for submission to funders by the CEO
About you
- You will be able to demonstrate a head for simplifying and streamlining processes rather than complicating making them lengthier than they need to be!
- You’re an active listener with a disposition towards ensuring harmonious and respectful team working/ relationships
- You will have excellent communication skills with a strong ability to be respectful and boundaried with all, even in high stress situations
- You’re an experienced Operations Manager, and Line Manager, who can spin multiple plates and can apply common sense and judgement around how to prioritise tasks
- You’re at your happiest when being able to support others – you take joy in providing colleagues with what they need to excel in their roles
- You’ve excellent experience of managing external suppliers and line managing staff– eg have a good mix of EQ, empathy
- You’re passionate about the work we do and share our values
- You have strong financial acumen and have experience of managing financial processes and budgets
If you feel you’re a strong fit for the role and organisation, please email your updated CV and cover letter addressing the spec to: [email protected] with the email header reference ‘Ops Mgr Application’ by the deadline of 10am on Monday, 2nd June 2025.
Shortlisted candidates will need to be available for a 1 hour interview on the 6th June at our London office. We would like the successful candidate to start asap, pending positive reference checks.
